Terms of Engagement.

These general terms apply to all engagements between Remote Native GmbH (“Remote Native”) and its clients, unless a specific statement of work (SOW) or master services agreement (MSA) provides otherwise. In case of conflict, the signed SOW or MSA prevails.

Remote Native provides AI strategy, workflow design, and implementation services. All engagements are results-oriented: deliverables are defined in the SOW and include explicit acceptance criteria. We are not an advisory firm — our obligations are to ship artefacts, not to produce recommendations.

Plan 1 Discovery and diagnostic services are standalone offerings and do not constitute a commitment by either party to enter into a subsequent engagement. The €5,000 credit toward Plan 2 or Plan 3 is valid for 60 days from Plan 1 completion.

All engagements are priced at a fixed fee as stated in the SOW. Remote Native does not bill on time-and-materials unless explicitly agreed in writing. Invoices are issued per SOW milestone. Payment terms are net 14 days from invoice date.

Prices are exclusive of VAT. For EU clients not established in Germany, reverse charge applies where applicable.

Where a SOW includes an explicit ship guarantee (e.g., “three workflows live in production”), failure to deliver the guaranteed artefact by the stated date entitles the client to a pro-rata fee reduction of 10% per week of delay, capped at 30% of the total engagement fee.

Plan 1 Discovery: if the Discovery does not produce a defensible direction and prioritized roadmap, Remote Native refunds the full Discovery fee within 5 business days of the client's written request.

The client provides timely access to relevant data, systems, and named stakeholders as specified in the SOW. Delays caused by failure to provide access may extend engagement timelines accordingly and do not entitle the client to fee reductions.

The client designates an internal engagement sponsor with authority to approve artefacts and commit the organisation to workflow changes required by the engagement.

Upon full payment of engagement fees, Remote Native assigns to the client all IP in the specific artefacts delivered under the SOW. Remote Native retains rights to its methodology, frameworks, tooling, and any pre-existing materials incorporated into the artefacts.

Both parties treat all non-public information received during an engagement as confidential. This obligation survives termination for 3 years. Exceptions apply to information already public, independently developed, or required by law to disclose.

Remote Native's aggregate liability under any engagement is limited to the total fees paid by the client under that engagement. This limitation does not apply to liability arising from wilful misconduct or gross negligence, personal injury, or any liability that cannot be excluded by German law.

These terms and any engagement governed by them are subject to German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The courts of Berlin have exclusive jurisdiction for any dispute arising out of or in connection with these terms, provided both parties are commercial entities (Kaufleute).